Eastlink drops usage based billing

By Christopher Walsh
June 08, 2011
Eastlink makes the announcement on Twitter
Eastlink makes the announcement on Twitter -CC
According to a statement posted on Twitter by the Eastern Canadian cable Internet provider, the company said usage-based-billing will not apply to their customers on their core 15-megabit Internet plan for $62.95.

The plan price for a 20-megabit uplink is considered high among western countries and indeed across the planet, so we can't really understand why UBB would even apply to the service or any other similar service offered by any Canadian ISP, but it certainly is a breath of fresh air for customers and heavy Internet users.

To be clear, this statement currently only applies to customers who are signed up for the 15Mbit plan which was also recently upgraded to 20Mbit/s for free, possibly trying to get a little piece of the media attention Shaw recently received when they upped their limits.

Since most providers recently hardened and/or lowered their caps while raising prices, this is good news for the Canadian Internet surfer who uses online video services like Netflix or Youtube.

According to the most recent reports, however, Eastlink hasn't made any changes to their upper tier pricing plans and caps remain in place. Until recently, customers reaching a soft limit had received courtesy calls from Eastlink reminding them that their Internet usage is too high.

Customers of the service in most regions also complain of throttled connections when using file sharing services like Bit Torrent, so there's obviously little reason for a real usage cap for what the company considers heavy users.

Eastlink provides service to customers across Canada but is concentrated in Nova Scotia, Newfoundland, New Brunswick, PEI and small communities in Northern Ontario. It's nationwide coverage map includes sparse coverage in Southern Ontario, BC and Alberta.


Please, do add your comment!
WYSIWYG Editor - Please login
Comments (2)
JustAMinute's Avatar
JustAMinute    Jun 9th, 2011
On the surface, it looks great that Eastlink decided to increase the speed package from 15Mbps to 20Mbps for it's customer base. How often does a company upgrade your service for free? Well, here's where it all falls apart. THERE WAS A $3 PRICE INCREASE on the plan in question as a result of this speed increase. So while the naive among us are quick to pat Eastlink on the back for the speed increase, let it be noted that no advanced warning was given to it's customer base both on the speed increase and subsequent plan price increase. This is a very underhanded attempt at a money grab on Eastlink's part and as a current subcriber of the 15Mbps, the entire process leaves me with a bad taste in my mouth. Eastlink's "upgrade" is the equivalent of ordering a medium coffee and being given a large, along with the bill for the large with no recourse but to pay for what you're given.

As for Eastlink's declaration of not implementing usage-based billing on THIS plan - That's lawyer talk and somewhat disingenuous to their customer base. Eastlink has already implemented usage-based billing on other Internet plans. They introduced a new 30Mbps service a number of months ago and It comes with a data cap (UBB) among other things.

Finally, I'm in Southern Ontario and an Eastlink (formerly Amtelecom) customer. The author of this article might want to add that geographical note to the service locations above since I see no mention of Eastlink servicing this region of Ontario.
Andem's Avatar
Andem    Jun 9th, 2011
Hi JustAMinute, Welcome to CC!

Quote:

Finally, I'm in Southern Ontario and an Eastlink (formerly Amtelecom) customer. The author of this article might want to add that geographical note to the service locations above since I see no mention of Eastlink servicing this region of Ontario.

I wrote that their coverage is concentrated in certain regions, but to be clearer, I have no added that coverage also includes other regions.