Mystery Shopping (Customer Service)

Mystery Shopping Sites:

Confero, Inc. Confero, Inc.: Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application. (Mystery Shopping) http://www.conferoinc.com/ The Genesis Group, Inc. The Genesis Group, Inc.: Customer service consulting company. Material for prospective and actual secret shoppers, details for prospective clients, and contact information. (Mystery Shopping) http://www.genesisgrp.com/ Feedback Plus, Inc. Feedback Plus, Inc.: Customized mystery shopping programs. (Mystery Shopping) http://www.feedbackplusinc.com/ Mysteryshopomatic.com Mysteryshopomatic.com: Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools. (Mystery Shopping) http://www.mysteryshopomatic.com/ Pacific Research Group Pacific Research Group: Services include mystery shops, site inspections, and phone surveys. (Mystery Shopping) http://www.pacificresearchgroup.com NetAnalytic NetAnalytic: Internet customer experience, testing, measurement and interpretation. (Mystery Shopping) http://www.netanalytic.com/shop.htm Pinkerton Field Research Services Pinkerton Field Research Services: Customer service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper. (Mystery Shopping) http://www.pktnshop.com/ QualityWorks Associates QualityWorks Associates: A market research organization that conducts surveys and mystery shopping. (Mystery Shopping) http://www.qualityworks.com/ SNEAK PEAKms SNEAK PEAKms: Offers a variety of customized mystery shopper and caller services. (Mystery Shopping) http://spbon.com/ Berring HIne Consulting Berring HIne Consulting: Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services. (Mystery Shopping) http://www.berring.co.uk/ Hindsight Hindsight: Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers. (Mystery Shopping) http://www.hndsight.com/ Certified Reports, Inc. Certified Reports, Inc.: Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application. (Mystery Shopping) http://www.certifiedreports.com Shoppers, Inc. Shoppers, Inc.: Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource. (Mystery Shopping) http://www.shoppercomments.com/ A Customer's Point of View, Inc. A Customer's Point of View, Inc.: Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application. (Mystery Shopping) http://www.acpview.com/ Douglas Stafford International Douglas Stafford International: Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online. (Mystery Shopping) http://www.douglasstafford.com Ath Power Ath Power: Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application. (Mystery Shopping) http://www.athpower.com/ Mystique Shopper LLC Mystique Shopper LLC: Mystery shopping services to varied industries. Web-based reporting. (Mystery Shopping) http://www.mystiqueshopper.com/ FYI Video Mystery Shopping FYI Video Mystery Shopping: Video Mystery Shopping specializes in new home shops. (Mystery Shopping) http://www.fyivideoshops.com/ Second To None, Inc. Second To None, Inc.: Full service mystery shopping solutions. Apply online. (Mystery Shopping) http://www.second-to-none.com/ ACRA, Inc. ACRA, Inc.: Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application. (Mystery Shopping) http://www.secretshopacra.com/ Mystery Shoppers Ltd. Mystery Shoppers Ltd.: Mystery shopping and customer service training and consultancy services. UK. (Mystery Shopping) http://www.mystery-shoppers.co.uk/ Inland Retail Services Inland Retail Services: Specialists in mystery shopping and merchandising services. Includes services and contacts. (Mystery Shopping) http://Inlandretailservices.com/ The Performance Edge, Inc The Performance Edge, Inc: Mystery Shopping services. Customer Service Feedback. Online application. (Mystery Shopping) http://www.pedge.com/ Performance In People Ltd Performance In People Ltd: UK-based telephone and video mystery shopping services. (Mystery Shopping) http://www.performanceinpeople.co.uk/ Secret ShopNET Secret ShopNET: Mystery shopping services. Apply online. (Mystery Shopping) http://www.secretshopnet.com/ Webbtech Data Webbtech Data: Quality assurance company specializing in mystery and comparison shopping. (Mystery Shopping) http://webbtech.com/ Green & Associates Green & Associates: News, articles, and mystery shopper details. (Mystery Shopping) http://www.greenandassociates.com/ Anonymous Shoppers and Assessments of Pittsburgh (ASAP) Anonymous Shoppers and Assessments of Pittsburgh (ASAP): Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application. (Mystery Shopping) http://www.ASAPittsburgh.com/ The Kirandt Group, LLC The Kirandt Group, LLC: Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry. (Mystery Shopping) http://www.kirandt.com/ Guest Check Guest Check: Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts. (Mystery Shopping) http://www.theguestcheck.com/ eMysteryShopper eMysteryShopper: Independent review of website usability and efficiency from a customer's point of view. Online application. (Mystery Shopping) http://www.edigitalresearch.com/eMysteryShopper/ Quality Assessments Mystery Shoppers, LLC Quality Assessments Mystery Shoppers, LLC: Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling. (Mystery Shopping) http://www.qams.com/ Service Intelligence, Inc. Service Intelligence, Inc.: Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America. (Mystery Shopping) http://www.serviceintelligence.com/ Service Evaluation Service Evaluation: Provides a comprehensive solution for keeping on top of the front line. (Mystery Shopping) http://www.serviceevaluation.com Mom Advice - Taking the Mystery Out of Mystery Shopping Mom Advice - Taking the Mystery Out of Mystery Shopping: Introductory article covering the basics. (Mystery Shopping) http://www.momadvice.com/work/mystery_shopping1.asp Sonya's Mystery Shoppers Sonya's Mystery Shoppers: Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee). (Mystery Shopping) http://mysteryshoppercentral.homestead.com/index1.html Game Film Consultants Game Film Consultants: Video mystery shopping. (Mystery Shopping) http://www.gamefilmconsultants.com/ Service Check Service Check: Customer service audits performed throughout North America. (Mystery Shopping) http://www.servicecheck.com/ csmonitor.com - Shoppers spy on those who serve csmonitor.com - Shoppers spy on those who serve: Each week, as many as 500,000 amateur detectives rate firms on everything from cleanliness to customer service. (Mystery Shopping) http://csmonitor.com/2002/0528/p20s01-wmcn.html Quality Consultants, Inc Quality Consultants, Inc: Conducts mystery shopping and quality reports for restaurants and lodging facilities. (Mystery Shopping) http://www.qualconsultant.com/ Jancyn Evaluation Shops Jancyn Evaluation Shops: Secret shopping services used by the retail, restaurant and rental housing industry. (Mystery Shopping) http://www.jancyn.com/ Business Evaluation Services Business Evaluation Services: Business and retail on-site, telephone and customer feedback secret shopper services. (Mystery Shopping) http://www.mysteryshopperservices.com/ Anonymous Insights, Inc. Anonymous Insights, Inc.: Marketing research firm that specializes in customer satisfaction programs. Online application. (Mystery Shopping) http://www.a-insights.com/ Customer Service Perceptions Customer Service Perceptions: Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available. (Mystery Shopping) http://csperceptions.com/ ITS (Incognito) ITS (Incognito): Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry. (Mystery Shopping) http://www.itsincognito.com/ Shoppers' View Shoppers' View: Provides mystery shopping on site and by telephone to the retail industry. Online application. (Mystery Shopping) http://www.shoppersview.com/ National Shopping Service National Shopping Service: Mystery shopping in America and Europe. (Mystery Shopping) http://www.nationalshoppingservice.com/ J.M. Ridgeway Co. J.M. Ridgeway Co.: A market research and mystery shopping company providing national coverage. (Mystery Shopping) http://www.jmridgway.com Associate Consumer Evaluations Mystery Shopping Associate Consumer Evaluations Mystery Shopping: Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application. (Mystery Shopping) http://www.acemysteryshopping.com/ The National Center For Professional Mystery Shopping And Merchandising (NCPMS) The National Center For Professional Mystery Shopping And Merchandising (NCPMS): Provides project training for mystery shopping/merchandising companies, training and certification for mystery shoppers/merchandisers, business referrals, resource and reference links, and mediation. (Mystery Shopping) http://www.justshop.org/ ICU Associates Inc. ICU Associates Inc.: Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available. (Mystery Shopping) http://www.icuassociates.com/ Reality Check Mystery Shopper Reality Check Mystery Shopper: Shopper evaluations. Apply online. (Mystery Shopping) http://www.rcmysteryshopper.com/ RetailTrack RetailTrack: Retail, service, hospitality and call center mystery shopping. (Mystery Shopping) http://www.retailtrack.com/ Service Excellence Group Service Excellence Group: Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and cl (Mystery Shopping) http://www.serviceexcellencegroup.com/ ServiceTRAC, Inc. ServiceTRAC, Inc.: National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services. (Mystery Shopping) http://www.servicetrac.com/ Consumer Research Group (CRG) Consumer Research Group (CRG): Mystery shopper consultant services to the retail industry. (Mystery Shopping) http://crg2000.com/ Sensor Quality Management Inc. Sensor Quality Management Inc.: Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers. (Mystery Shopping) http://www.sqm.ca/ The Hotel Shopping Network The Hotel Shopping Network: Provider of hotel mystery shopping and sales training services to the hospitality industry. (Mystery Shopping) http://www.hotelmysteryshopper.com/ Evaluation Systems for Personnel Evaluation Systems for Personnel: Provides mystery shopping and sales training services. [Houston] (Mystery Shopping) http://www.espshop.com/ Customer Point of View Customer Point of View: A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985. (Mystery Shopping) http://www.mystery-shopper-business.com/restaurant-mystery-shopping/ Greet America Mystery Shopping Greet America Mystery Shopping: Conducts many types of evaluations and surveys across North America. (Mystery Shopping) http://www.ga-mysteryshopper.com/ Schryver Enterprises. LLC Schryver Enterprises. LLC: Develops and customizes training courses in customer satisfaction, and provides mystery shopping services. (Mystery Shopping) http://www.schryverenterprises.com/ Scholl Market Research, Inc. Scholl Market Research, Inc.: Full service market research firm. (Mystery Shopping) http://www.post1.com/home/marketresearch/ Marketing Systems Unlimited Corp. Marketing Systems Unlimited Corp.: Details about the company, services offered and how to become a shopper. (Mystery Shopping) http://members.aol.com/mktsys/ Person To Person Quality Person To Person Quality: Provides transaction experience studies, mystery shopping, customer surveys, competitive intelligence services, and special consulting services. Apply online to be a shopper. (Mystery Shopping) http://persontopersonquality.com/ J. E. Lowery Professional Services Corporation J. E. Lowery Professional Services Corporation: Customized mystery shopping services. (Mystery Shopping) http://members.hometown.aol.com/investigator1950/myhomepage/index.html Tenox Appraisal Systems Tenox Appraisal Systems: Customer satisfaction measurement specialists. (Mystery Shopping) http://www.weshop4u.com/ A Closer Look, Inc. A Closer Look, Inc.: Online mystery shopping services with resource links for shopper applicants. Online application. (Mystery Shopping) http://www.a-closer-look.com/ACL/index.html Barfly Consulting Barfly Consulting: A full-service mystery shopping and restaurant consulting firm. Barfly uses hospitality industry professionals to conduct its shops. (Mystery Shopping) http://www.barflyconsulting.com/ The Insight Group International The Insight Group International: Provides food and beverage service evaluations and full property evaluations for hotels. (Mystery Shopping) http://www.theinsightgroupintl.com/ Michelson & Associates, Inc. Michelson & Associates, Inc.: Description of the company and services offered. Apply online to be a shopper. (Mystery Shopping) http://www.michelson.com/ Sinclair Service Assessments Sinclair Service Assessments: Company provides mystery shopping services throughout the U.S. and abroad. Site includes a sign-up area for shoppers. (Mystery Shopping) http://www.ssanet.com/ Ardent Services, Inc. Ardent Services, Inc.: Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application. (Mystery Shopping) http://www.ardentservices.com/ SG Marketing Group SG Marketing Group: Company description, services offered, and online shopper application. (Mystery Shopping) http://www.sgmarketing.com/ Northwest Loss Prevention Consultants Northwest Loss Prevention Consultants: Restaurant, apartment and retail mystery shops. On line shopper application. (Mystery Shopping) http://www.nwlpc.com Infotel Infotel: Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs. (Mystery Shopping) http://www.infotelinc.com/ The Secret Shopper Company The Secret Shopper Company: Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers. (Mystery Shopping) http://www.secretshoppercompany.com/ Shop'n Chek International Shop'n Chek International: Mystery shopping and market research services for customer satisfaction measurement. (Mystery Shopping) http://www.shopnchek.com/ Video Stars Real Time Video Training Video Stars Real Time Video Training: Hidden camera video captures real-time employee interactions to improve customer service, sales, and other target areas. (Mystery Shopping) http://www.videoeyes.net Check Mark, Inc. Check Mark, Inc.: Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application. (Mystery Shopping) http://www.checkmarkinc.com/ IntelliShop IntelliShop: Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application. (Mystery Shopping) http://www.intelli-shop.com/ Premier Service Premier Service: A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico. (Mystery Shopping) http://www.premierservice.ca DSG Associates, Inc. DSG Associates, Inc.: Myster shopping services to the retail food service industry. Online application. (Mystery Shopping) http://www.dsgstars.com/ Mystery Shopping 411 Mystery Shopping 411: Description of services offered. Shoppers may apply online. (Mystery Shopping) http://www.mysteryshopping411.com/ Mystery Shopping Providers Association Mystery Shopping Providers Association: Trade association of mystery shopping providers and resource for shopper applicants. (Mystery Shopping) http://www.mysteryshop.org National Shopping Service Network, LLC National Shopping Service Network, LLC: Offers a variety of mystery shopping services. (Mystery Shopping) http://www.mysteryshopper.net/ Volcano Scheduling Services Volcano Scheduling Services: Provides scheduling and recruitment services to mystery shopping companies. (Mystery Shopping) http://www.volcanoscheduling.com/ Mystery Shoppers Resource Mystery Shoppers Resource: Job leads and information. Updated often. (Mystery Shopping) http://www.finitesite.com/ishopaz/ Presence Quality Mystery Shopping Presence Quality Mystery Shopping: Specialists of network assessments. (Mystery Shopping) http://www.presence.fr/ Count On Us Count On Us: Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application. (Mystery Shopping) http://www.ucountonus.com/ Support Financial Resources, Inc. Support Financial Resources, Inc.: Customer-driven mystery shopping and consultative services specializing in the financial services industry. (Mystery Shopping) http://www.serviceexperiences.com Mystery Surfing Mystery Surfing: Independent website usability evaluation service. (Mystery Shopping) http://www.mystery-surfing.com/ A Step Above Service Evaluations, Inc. A Step Above Service Evaluations, Inc.: Florida-based service evaluations to varied industries. (Mystery Shopping) http://www.serviceevaluations.com Service Alliance, Inc. Service Alliance, Inc.: Provides mystery shopping services to a variety of industries throughout the United States. (Mystery Shopping) http://www.serviceallianceinc.com Retail Maxim Retail Maxim: UK-based mystery shopping services including competitor visits and internet and telephone shopping. (Mystery Shopping) http://www.retail-maxim.co.uk/ Speedmark Information Services Speedmark Information Services: Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application. (Mystery Shopping) http://www.speedmarkweb.com/ Shopper Anonymous Shopper Anonymous: Australian mystery shopping organization. (Mystery Shopping) http://www.shopperanonymous.com Mystery Shopper, USA Mystery Shopper, USA: Sign up to be a shopper or inquire about using this business's services. (Mystery Shopping) http://www.bmiltd.com/ Barry Leeds and Associates Barry Leeds and Associates: Offers a range of mystery shopping services with a core focus on the financial services industry and service-oriented retail companies. Core competence is helping companies prevent discriminatory and unfair sales practices. (Mystery Shopping) http://www.barryleedsassoc.com/ CV Marketing Research Inc. CV Marketing Research Inc.: Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels (Mystery Shopping) http://www.cv-market.com C-Chex C-Chex: Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations. (Mystery Shopping) http://www.c-chex.com/ Power Information Gathering Services Power Information Gathering Services: UK business specializing in phone and personal visits, and mail and email inquiries to customer service departments. (Mystery Shopping) http://www.pigservices.co.uk/ Bare Associates International Bare Associates International: Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application. (Mystery Shopping) http://www.baiservices.com/ Imaginus Training & Development Inc. Imaginus Training & Development Inc.: Mystery shopping, web shopping, training, motivational seminars, and focus groups. (Mystery Shopping) http://www.imaginusinc.com/ At Random Communications At Random Communications: Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available. (Mystery Shopping) http://www.arllc.com/ Service Performance Group Service Performance Group: Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria. (Mystery Shopping) http://www.spgweb.com/ Sutter Marketing Sutter Marketing: Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information. (Mystery Shopping) http://Suttermarketing.com/ Mysteryshopper.com.au Pty Limited Mysteryshopper.com.au Pty Limited: Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America. (Mystery Shopping) http://www.mysteryshopper.com.au/ ICC - Decision Services ICC - Decision Services: Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers. (Mystery Shopping) http://www.iccds.com/ Satisfaction Services, inc. Satisfaction Services, inc.: Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available. (Mystery Shopping) http://satisfactionservicesinc.com Shadow Shopper Shadow Shopper: Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers. (Mystery Shopping) http://www.shadowshopper.com/ Retail Rapport Ltd. Retail Rapport Ltd.: Mystery shopping agency. List of services, details about applying, and contact information. (Mystery Shopping) http://www.mysteryshopagency.com/ Advanced Phone Ups Advanced Phone Ups: Telephone training and mystery shopping of all types of vehicle dealerships. (Mystery Shopping) http://phoneups.com Mars Research Mars Research: Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys. (Mystery Shopping) http://www.marsresearch.com/ Shoppers Critique International Shoppers Critique International: Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information. (Mystery Shopping) http://www.shopperscritique.com/ Amusement Advantage, LLC Amusement Advantage, LLC: Amusement park mystery shopping. Online application. (Mystery Shopping) http://www.amusementadvantage.com/ ServiceSense ServiceSense: Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers. (Mystery Shopping) http://www.servicesense.com Mystery Shopper Gets Paid to Snoop Mystery Shopper Gets Paid to Snoop: Ahnie Costin summarizes some of her experiences as a shopper. (Mystery Shopping) http://www.secretshoppercompany.com/CS-articles.htm Customer 1st Customer 1st: Full service mystery shopping company providing on-line reporting for customer service evaluation. (Mystery Shopping) http://www.customer-1st.com/ Consumer Connection Consumer Connection: Providing mystery shopping, customer service seminars and front line service employee training programs. (Mystery Shopping) http://consumerconnection.net/ Customer Service Intelligence Limited Customer Service Intelligence Limited: Provide customer and product evaluation services and mystery shopper services. (Mystery Shopping) http://www.smilingcustomers.com/ imyst imyst: Mystery shopping, market research, and online surveys. (Mystery Shopping) http://www.imyst.com/ Secret Sleuths Secret Sleuths: Services offered, staff, contact details, and shopper application. (Mystery Shopping) http://servicesleuths.com/ Quality Eye Mystery Shopping Quality Eye Mystery Shopping: A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector. (Mystery Shopping) http://www.qualityeye.com/ Mystery Shoppers Mystery Shoppers: Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business. (Mystery Shopping) http://www.mystery-shoppers.com/ The Johnson Groups The Johnson Groups: Customer service audits, mystery shopping, documentation, training, and records management. (Mystery Shopping) http://www.johnsongroups.com/ Checkout (UK) Ltd Checkout (UK) Ltd: A customized mystery shopper program using specialized secret shoppers with a video recorded analysis. (Mystery Shopping) http://www.checkoutuk.co.uk/ Westcoast Mystery Shopping Westcoast Mystery Shopping: Specializes in serving smaller retail chains throughout North America. (Mystery Shopping) http://westcoastmysteryshopping.com Mystery Shop Inc. Mystery Shop Inc.: Print, telephone, and video mystery shop services. (Mystery Shopping) http://www.mysteryshopinc.com/ Hilli Dunlap Enterprises Hilli Dunlap Enterprises: Services offered, contact details, and application to be a shopper. (Mystery Shopping) http://www.dunlapenterprises.com/ Creative Image Associates Creative Image Associates: A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance. (Mystery Shopping) http://www.creativeimage.net/ U.S. Mystery Shoppers, Inc. U.S. Mystery Shoppers, Inc.: Offers services to retail and service industries in the United States. Online application. (Mystery Shopping) http://usmysteryshoppers.com/ Richey International Richey International: Quality management programs to enhance performance, measure product quality, and maintain brand stature. (Mystery Shopping) http://www.richeyint.com Kinesis CEM, Redefining the Customer Experience Kinesis CEM, Redefining the Customer Experience: Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback. (Mystery Shopping) http://www.Kinesis-CEM.com Mystery Shopping Resources Mystery Shopping Resources: Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items. (Mystery Shopping) http://www.volition.com/mystery.html MacPherson Mystery Shopping and Research MacPherson Mystery Shopping and Research: A British company specializing in worldwide mystery shopping and market research. (Mystery Shopping) http://www.macphersonmysteryshopping.org.uk/ Frontline Connections Frontline Connections: Mystery shopping frontline services at outdoor recreation sites, facilities and offices. (Mystery Shopping) http://www.frontlineconnections.com/