Software (Call Centers)

Software Sites:

Witness Systems, Inc. Witness Systems, Inc.: Provides recording and analysis software designed to enable customer contact centers within a company to record and evaluate interactions through multiple communications media, such as telephone and Web chat. (Nasdaq: WITS). (Software) http://www.witsys.com/ Information Access Technology Information Access Technology: Provides established predictive dialing and interactive communication software for the call center environment. (Software) http://www.iat-cti.com Trio AB Trio AB: Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. (Software) http://www.trio.com/ Digivoice Digivoice: Developers and implementers of complete contact center software solutions. (Software) http://www.digivoice.com/ Custom Software Solutions Custom Software Solutions: Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. (Software) http://www.softwareontime.com/ Teleopti Teleopti: Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. (Software) http://www.teleopti.com/ eQuality eQuality: Provider of technological solutions software to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications. (Software) http://www.Eyretel.com/ XETA Technologies, Inc. XETA Technologies, Inc.: Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA). (Software) http://www.xeta.com/ Envision Telephony Envision Telephony: Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. (Software) http://www.envisiontelephony.com/ Professional Telecommunications, Inc. Professional Telecommunications, Inc.: Distributor of business management solutions for the call center industry. (Software) http://www.ptelinc.com The Amanda Company, Inc. The Amanda Company, Inc.: Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA). (Software) http://www.theamandacompany.com/ Centergistic Solutions Centergistic Solutions: Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. (Software) http://www.centergistic.com/ AMTELCO AMTELCO: Provider of call center communication systems, software applications and XDS technologies. The patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. (Software) http://www.callcentersbyamtelco.com Perimeter Technology Perimeter Technology: Provider of management information systems for center-based automatic call distribution systems. (Software) http://www.PerimeterTechnology.com/ KGA KGA: Offers PC-based training and assessment programs for call centers and a number of other industries. (Software) http://www.ckga.com/ G3 Nova Technology G3 Nova Technology: Provides test tools, development and testing services for call centers, communication networks and network devices. (Software) http://www.g3nova.com Digisoft Computers Digisoft Computers: Vendor of scripting software for call centers. (Software) http://www.digisoft.com/ KoolToolz KoolToolz: Provides workforce planning tools for call centers, including schedule agents and performance analysis. (Software) http://www.kooltoolz.com Avotus Avotus: Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system. (Software) http://www.avotus.net synTelate synTelate: Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing. (Software) http://www.syntelate.com Dial Connection, Inc. Dial Connection, Inc.: Offers predictive dialing, telemarketing and call center software solutions. (Software) http://www.dialconnection.com/ Call Center Technologies Call Center Technologies: A software developer, VAR, and partner covering both the call center and help desk industries. (Software) http://www.callctrtech.com/ Strategic Computer Support, Inc. Strategic Computer Support, Inc.: Offers contact center technology for inbound, outbound, and fully blended customer contact centers. (Software) http://www.strategicinc.com NBX Software NBX Software: Provides industry specific software solutions for use with 3Com's NBX Voice System. (Software) http://www.nbxsoftware.com Micro Computer Systems, Inc. Micro Computer Systems, Inc.: Offers web-based chat and email management solutions for integrated contact centers. (Software) http://www.mcsdallas.com/ AMCAT AMCAT: Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. (Software) http://www.amcat.com/ CosmoCom CosmoCom: Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless). (Software) http://www.cosmocom.com/ Wicom Wicom: Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing. (Software) http://www.wicom.com/ JDM Systems, Inc. JDM Systems, Inc.: Provider of systems development software and integration solutions for customer service contact centers. (Software) http://www.jdmsystems.net/ FocalPoint FocalPoint: Call center wallboard software for supervisors and agents, broadcasting real-time call center statistics, custom messages and alerts. (Software) http://www.focalpointstats.com Exorus Voice Website Communications Exorus Voice Website Communications: Provider of instant callback tools for CRM designed to improve customer loyalty. (Software) http://www.exorus.com Portage Communications Portage Communications: Offers a range of call center software tools for forecasting and staffing. (Software) http://www.portagecommunications.com/ Tellview Tellview: Offers an IVR helpdesk call center application, which can be provided in either French or English. (Software) http://www.tellview.ca Who's Calling Who's Calling: A customer capture service providing intelligence about prospects and customers making inbound telephone calls. (Software) http://www.whoscalling.com/ Altitude Software Altitude Software: Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. (Software) http://www.altitude.com Rockwell FirstPoint Contact Rockwell FirstPoint Contact: Offers complete customer contact solutions, supporting multiple channels and including voice, e-mail, web, wireless and VoIP. (Software) http://www.rockwellfirstpoint.com/ Applied Business Technologies Applied Business Technologies: Provider of Call Center recording and quality audit solutions. (Software) http://www.appliedcorp.com Braxtel Communications Braxtel Communications: Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). (Software) http://www.braxtel.com/ TeleWare PLC TeleWare PLC: Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. (Software) http://www.teleware.co.uk/ Xentrax Xentrax: Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. (Software) http://www.xentrax.com/ Ansapoint Call Center Software Ansapoint Call Center Software: Provider of online workforce management tools for forecasting agent staffing requirements at call centers. (Software) http://www.ansapoint.com ISx, Inc. ISx, Inc.: Provides Directory Assistance software for telecommunications call centers. (Software) http://www.isxinc.com/ Apropos Technology, Inc. Apropos Technology, Inc.: Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS) (Software) http://www.apropos.com/ Genesis Systems Genesis Systems: Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. (Software) http://www.buygenesis.com Coordinated Systems, Inc. Coordinated Systems, Inc.: Provides software for agent monitoring and call recording. (Software) http://www.csiworld.com/ UtilCall UtilCall: Provides a range of call center software utilities. (Software) http://www.utilcall.com/ JBGL Technological Innovation Group Inc. JBGL Technological Innovation Group Inc.: Provides on-hold music and message digital announcement software. (Software) http://www.radio1.ca/ Bard Technologies Bard Technologies: Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management. (Software) http://www.bardtech.com Stratasoft Stratasoft: Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products. (Software) http://www.stratasoft.com Inova Solutions Inova Solutions: Provider of solutions for optimizing contact center performance through real-time data integration and visualization. (Software) http://www.inovasolutions.com DTS Group DTS Group: Provides voice, data and software solutions, and offers systems integration, workflow and CRM services. (Software) http://www.smartcall.com/ VerbatimTPV VerbatimTPV: Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. (Software) http://www.verbatimtpv.com/ Data Collection Resources Data Collection Resources: Offers monitoring and agent evaluation software. (Software) http://www.monitoringmadeeasy.com/ Odesoft Software Odesoft Software: Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development. (Software) http://www.odesoftsoftware.com/ Amtelco Amtelco: Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. (Software) http://www.amtelco.com/ InVision Software AG InVision Software AG: Offers workforce management software for customer contact centers. (Software) http://www.invisiononline.com/ Concerto Software, Inc. Concerto Software, Inc.: Offers comprehensive software and services for customer interaction management. (Software) http://www.concerto.com/ CenterForce Technologies, Inc. CenterForce Technologies, Inc.: Offers a range of web based call center management tools. (Software) http://www.cforcetech.com/ Teltone Corporation Teltone Corporation: Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities. (Software) http://www.teltone.com/ EchoPass EchoPass: An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. (Software) http://www.echopass.com/ Gryphon Networks Gryphon Networks: Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws. (Software) http://www.gryphonnetworks.com/ Engage Technology Engage Technology: Specializes in Computer Telephony and E-Commerce solutions software. (Software) http://www.engagetechnology.com.au/ VoiceLogger VoiceLogger: The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business. (Software) http://voiceintegrity.com/ e-talk Corporation e-talk Corporation: Offers call center and help desk software to aid monitoring and evaluation. (Software) http://www.e-talkcorp.com/ Database Systems Corp. Database Systems Corp.: Provider of call center technology, including software, predictive dialer systems, and web development products. (Software) http://www.databasesystemscorp.com/ Mercom Mercom: Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. (Software) http://www.mercom.com/ AUTHTEL AUTHTEL: Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries. (Software) http://authtel.com PanaLog Software PanaLog Software: Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. (Software) http://www.panalog.com Cacti Inc Cacti Inc: Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. (Software) http://www.cacticom.com C3Gatway Products: ContactIP C3Gatway Products: ContactIP: The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models. (Software) http://www.contactip.com/ Callscripter Callscripter: Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. (Software) http://www.callscripter.com ChaseData Corporation ChaseData Corporation: Specializes in delivering predictive dialing software to medium and large call centers. (Software) http://www.dial4contacts.com/ Noetica Noetica: Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. (Software) http://www.noetica.com Lagan Technologies Ltd. Lagan Technologies Ltd.: Customer Relationship Management (CRM) software solutions aimed at the telecommunication and banking markets. (Software) http://www.lagan.com/ Vox Spectrum Inc Vox Spectrum Inc: Offers contact management software, monitoring software, and digital voice recording and voice logging solutions (Software) http://www.voxspectrum.com Collaboration Technologies Collaboration Technologies: The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs. (Software) http://www.collaborationtechnologies.co.uk Zeacom Zeacom: Producer of customer call center and telephony integration software. (Software) http://www.zeacom.com