Consulting (Call Centers)

Consulting Sites:

eTeleSource eTeleSource: Call center consulting firm specializing in outsourcing. (Consulting) http://www.etelesource.com/ Johnson Solutions Group Johnson Solutions Group: A company specializing in training (development and delivery), documentation, and quality assessments for companies with call center and administrative departments. (Consulting) http://www.johnsongroups.com/solutions Intervox Group Intervox Group: A management and technology consulting firm specializing in call center and customer relationship management solutions. (Consulting) http://www.intervoxgroup.com/ Berring Hine Consulting Group Berring Hine Consulting Group: Consulting firm works with public sector organisations to improve their service delivery. This includes helpline and call-centre services, the development and implementation of customer-facing business models and complex market research with customer and (Consulting) http://www.berring.co.uk Aspect Aspect: Consulting firm specializing in call center operational reviews and system selection studies. (Consulting) http://www.aspect.com/ BPA International BPA International: Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys. (Consulting) http://www.bpaworldwide.com Lieber & Associates Lieber & Associates: Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service. (Consulting) http://www.lieberandassociates.com/ GDS Communications, Inc. GDS Communications, Inc.: Call center consultants offering training, scripting, programming and reporting services. Special expertise with Nortel Symposium call center server product. (Consulting) http://www.callgds.com/ CCT Group, Inc. CCT Group, Inc.: Provides call center consulting services focused on operational and service needs. (Consulting) http://www.cctgroup.com/ Oetting & Company Oetting & Company: Consultants in call center and teleservices design and operations for advanced marketing solutions and applications. (Consulting) http://www.oetting.com/ Advanced Call Centre Consulting Advanced Call Centre Consulting: Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies. (Consulting) http://www.accs-consulting.com DNC Solution Inc. DNC Solution Inc.: Call center compliance consulting for all federal, state and Direct Marketing Association do-not-call lists as well as in house lists. Offering list scrubbing services against state mandated do-not-call lists. (Consulting) http://www.dncsolution.com Call Center Depot Call Center Depot: Tools for call center professionals including associations, books, newsletters and consulting services. (Consulting) http://www.callcenterdepot.com/ Creek Point Solutions Creek Point Solutions: Provides Help Desk and Customer Relationship Management (CRM) solutions. (Consulting) http://www.creekpointe.com Customer Relationship Metrics Customer Relationship Metrics: Produces customer relationship management research. Allows call centers to take their business to the next customer service delivery level. (Consulting) http://www.metrics.net Call Center Learning Solutions (CCLS) Call Center Learning Solutions (CCLS): Specializes in skills training for call center agents and managers through various online courses and e-books. (Consulting) http://www.callcentertraining.com/ Harrington Consulting Group, Inc. Harrington Consulting Group, Inc.: Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management. (Consulting) http://www.harringtonconsultinggroup.com NWServices, Inc. NWServices, Inc.: Offering call detail information to inbound call centers. (Consulting) http://www.phonedetail.com/ Zici Zici: Provides call accounting solutions, call centre management and corporate directory solutions. (Consulting) http://www.zici.net/ Outsourcing India Inc. Outsourcing India Inc.: Provides assistance in establishing call centers throughout India. (Consulting) http://www.geocities.com/outsourcingindiainc Vocal Laboratories Inc. Vocal Laboratories Inc.: Through our pool of thousands of panelists, we test and provide important feedback on the effectiveness of your contact center representatives, voice response system, or speech recognition application. (Consulting) http://www.vocalabs.com/ Angel Infinity, Inc. Angel Infinity, Inc.: Call center and help desk best practices consulting offered as well as software development and Lotus Domino administration consulting. (Consulting) http://www.angelinfinity.com The DeGarmo Group, Inc. The DeGarmo Group, Inc.: Specialists in call center human resources issues. (Consulting) http://www.degarmogroup.com/ Help-Line Help-Line: Offers IT support structures for call centers including help desk and hot-line. Consulting services for value-added call centers of large corporations. Corporate headquarters in France. Website in both French and English. (Consulting) http://web.helpline.fr/ Inbound Call Center Services Inbound Call Center Services: Offers free consulting on locating the best service provider for your inbound call center needs. (Consulting) http://www.inbound-call-center-services.com CCIT Staffing Services CCIT Staffing Services: CCIT Staffing offers Fortune 500 employers the best qualified call center candidates. (Consulting) http://www.ccitstaffing.com/index.html TeleSolutions Consulting TeleSolutions Consulting: Full service training and business consulting company, serving the call center industry and telemarketing businesses. (Consulting) http://www.tsc-online.com/ ACM Diagnostics ACM Diagnostics: Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. Based in Sydney, Australia. (Consulting) http://www.acmdiagnostics.com CC Associates Call Centre Consultancy CC Associates Call Centre Consultancy: Call center and contact centre specialist consultants dealing with operations, multi touchpoint interaction networks and customer relationship management in the UK. (Consulting) http://www.cc-associates.net/ Contign Contign: Call center outsourcing constultants. (Consulting) http://www.contign.com/ M&C Associates M&C Associates: Providing knowledge, experience, and counsel in support of call center services. (Consulting) http://www.m-cassociates.com VorTecs VorTecs: Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace. (Consulting) http://www.vortecs.com/ WesBol E-Solutions Inc. WesBol E-Solutions Inc.: Provider of call center consulting services including technology assessment, staff training, call flow management and reporting. (Consulting) http://www.wesbol.com TalkTactics TalkTactics: Provider of online technology products aimed at maximizing the performance of existing and planned call centres. Offering call recording solution that integrates with online agent evaluation product. (Consulting) http://www.talktactics.com ITES Alliance Advisory ITES Alliance Advisory: Provides consulting to companies on matters such as call center outsourcing, technology, networking and alliance management with focus on cost reduction. (Consulting) http://itesa.com Call Center Ideas Call Center Ideas: Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies. (Consulting) http://www.callcenterideas.com/ The Radclyffe Group, LLC The Radclyffe Group, LLC: Performance improvement consulting firm that assists call center organizations with strategic planning. (Consulting) http://www.radclyffegroup.com/ FurstPerson FurstPerson: Consulting firm specializing in helping call centers find, hire and keep top performers by integrating recruiting and staffing experience with selection and assessment science. (Consulting) http://www.furstperson.com/ Contact Center Professionals, Inc. Contact Center Professionals, Inc.: Independent consultants specializing in call centers, contact centers and customer relationship management (CRM). (Consulting) http://www.ContactCenterPro.com RSA Teleservices RSA Teleservices: Offers consulting and support services in the development of contact centers for both offshore call center operators and North American corporations, looking to outsource their call center requirements. (Consulting) http://www.rsateleservices.com/ Sagess, Inc. Sagess, Inc.: Consulting and managed services firm offering contact center and telecom infrastructure solutions. Areas of focus include contact center assessment, benchmarking, design, technology acquisition. (Consulting) http://www.sagess.com/ Virtacom, Inc. Virtacom, Inc.: International contact center consultancy specializing in helping clients select the most appropriate technology solution or upgrade, plan and prepare for a successful implementation. (Consulting) http://www.virtacom.com XAct TeleSolutions XAct TeleSolutions: Provides communications and call handling solutions through digital call center technology, internet integration, targeted business objectives and improving customer relationships. (Consulting) http://www.xactservices.com/ MRL Telnet MRL Telnet: Performs planning, development, fulfillment and implementation for call center and operations oriented businesses. (Consulting) http://www.mrltelnet.com Innovative Virtual Solutions Inc. Innovative Virtual Solutions Inc.: Canadian-based systems integration group providing computer telephony integration (CTI) and interactive voice response (IVR) solutions to customer communications and contact centres across North America. (Consulting) http://www.ivs-inc.com/ Janus Solutions and Consultants Janus Solutions and Consultants: Software, engineering and staffing consulting. (Consulting) http://www.consultantjspl.com The Northridge Group, Inc. The Northridge Group, Inc.: Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies. (Consulting) http://www.northridgegroup.com InRound Innovations Inc. InRound Innovations Inc.: Company offers products and services for contact centers and call centers. Areas of focus include workforce management, training, customer relationship management and quality observation. Company based in Ottawa, Canada. (Consulting) http://www.inround.com Amtech Marketing, Inc. Amtech Marketing, Inc.: Provides performance improvement, turnover reduction, training, technology selection, and management recruitment. (Consulting) http://www.amtechmarketing.com/ Do Not Call Protection, Inc. Do Not Call Protection, Inc.: Automatic do not call list compliance for call centers. Do not call list protection advice provided. (Consulting) http://www.do-not-call-list.biz Florida Corporate Training Center Florida Corporate Training Center: Offers Call Center Training for Telemarketers, Customer Service Representatives, and Call Center Managers. (Consulting) http://www.call-center-sales-training.com Barbara Burke & Associates Barbara Burke & Associates: Professional speaker and trainer of customer service supervisors and staff to improve call center performance through development of a sales culture. (Consulting) http://www.barbaraburke.com/ Dial Interactive Dial Interactive: Offers call center assessment, CTI/IVR analysis, call flow/IVR re-engineering, technology RFP management and reporting assessment. (Consulting) http://www.dialinteractive.com EZ-Routing EZ-Routing: Offering routing tools, statistical analysis and consulting services for toll free inbound calls aimed at maximizing clients' advertising budgets. (Consulting) http://www.ez-routing.com Sage Interactive Sage Interactive: Canadian firm offering consulting services for inbound and outbound call centers. Focus includes facility design, technology solutions, customized software, staff assessment and training. (Consulting) http://www.sageinteractive.net Maximum Network Solutions Maximum Network Solutions: UK call center consultancy specializing in statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design. (Consulting) http://www.maximumlimited.com/home.htm Applied Computer Telephony Ltd. Applied Computer Telephony Ltd.: Canadian consulting firm with focus on web enabled and IP-based multimedia contact center applications. Specializing in computer telephony integration, IP telephony, CRM and eBusiness consulting services and training. (Consulting) http://www.act-canada.com e-talk Corporation e-talk Corporation: Provider of contact center management solutions including performance monitoring and measurement for enterprise contact center operations. (Consulting) http://www.etalk.com/ Sandra Steen & Associates, Inc. Sandra Steen & Associates, Inc.: Training and consulting firm specializing in the call center industry. (Consulting) http://www.sandrasteen.com/ Optium Optium: A consulting company that delivers professional services, experience and practical tools to support the effective business and operational performance of contact centers. (Consulting) http://www.optiumgroup.com/ The Primas Group The Primas Group: Consulting team of call center professionals specializing in design, IVR systems development, automatic call distribution (ACD) and computer telephony integration (CTI). (Consulting) http://www.primas.net Incoming Calls Management Institute Incoming Calls Management Institute: An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers. (Consulting) http://www.incoming.com/ The Hamilton Management Group The Hamilton Management Group: Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training. (Consulting) http://www.hmgconsulting.com Customer Solutions Group Customer Solutions Group: Consulting firm specializing in inbound and outbound customer contact centers. Areas of focus include process re-engineering, staff training and development, contact center startups and best practice reviews. (Consulting) http://www.askcsg.com Gail Woodgate Consultancy Gail Woodgate Consultancy: Consultants for contact/customer service centres including set up, evaluation, training and benchmarking for contact centre based sales and service delivery. (Consulting) http://www.users.bigpond.com/gwcpl/